Refund policy

Return & Refund Policy

Last updated: ( 01-01-2026 )

We have a 5-day return policy, which means you have 5 days after receiving your order to request a return.

To be eligible for a return, the item must be:

  • in the same condition you received it
  • unused and unopened
  • in the original packaging
  • supported by a complete unboxing video (from seal to product)
  • accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, contact us:

Email: suzibestprice@gmail.com
WhatsApp: +91 95602 22088

Return address:

PARKASH IMPEX
5828 Gali Matke Wali
Sadar Bazar, New Delhi – 110006
Delhi, India

If your return is approved, we will share detailed instructions.

Note: A fixed ₹100 return shipping fee applies (usually deducted from your refund).
Items sent back without prior approval will not be accepted.

You can contact us anytime with questions at suzibestprice@gmail.com.

Damages or Wrong Items

Please check your order when it arrives and contact us immediately if:

  • your item is damaged
  • defective
  • or the wrong product was delivered

We will review the issue and make it right.

Unboxing video is mandatory for damage or wrong-item claims.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

  • Nail art products
  • Eyelashes
  • Makeup and beauty products

We also cannot accept returns on:

  • sale items
  • gift cards

If you are unsure about a product, please contact us before purchasing.

Exchanges

Exchanges are only available if:

  • the product received is wrong or damaged, and
  • a valid unboxing video is provided

If a replacement is unavailable, we will issue a refund instead.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Prepaid orders: refunded to the original payment method
  • COD orders: refunded via UPI

Refund processing time: 5–7 working days
Your bank or payment provider may take extra time to post the refund.

If 10 working days pass after refund confirmation, email us at suzibestprice@gmail.com.

Shipping Area & Cooling-Off Rules

We currently ship within India only.
EU-specific cooling-off rules do not apply.

Order Cancellations

Orders can be cancelled only before shipment.

To cancel, contact us on WhatsApp: +91 95602 22088

Support Hours

Monday – Saturday: 10:00 AM – 6:00 PM

We’re always happy to help!